Five services. One job: get the waste moving again.

The tank tells you before it fails, and it always says the same things: the toilet flushes slowly or backs up, every drain in the house slows at once, there is a smell near the tank cover that no amount of scrubbing fixes, and the ground above the tank turns soft or unusually green. One of those is a warning. Two of them together means book now.

Every 2–3 years for most homes — sooner for large households, hotels or hospitals, where it fills far faster. Don't wait for the overflow. A tank emptied on a schedule is a routine hour of work; the same tank emptied in an emergency is a bad night, a bigger bill, and often a soak pit that has to be rebuilt.

About an hour on site for a typical home tank, depending on size and how long it has been since the last clean. Someone should be there to show us the tank cover and to look inside once it is empty — that last part is deliberate. We would rather you saw the clean tank yourself than took our word for it.

No buckets, no open carrying. The sludge goes from your tank into a sealed vacuum tanker through sealed hoses, and the area is washed down before we leave. There is a smell while the cover is off — there is no way around that — and it goes with us when we drive away.

Usually, yes — we run hoses from the nearest point the tanker can park, which is how most of the old city gets served. Rather than guess, send us a photo of the lane and the tank cover on WhatsApp, and we will tell you before you book whether we can reach it and what it will take.

Tank type (rectangular vs cylindrical/ring), size, how many years since the last clean, how hardened the sludge has become, the hose distance from where the tanker can park, and access to the cover. That is why an honest number needs a look and a few questions, not a guess over the phone. We confirm the price with you before the work starts.

To an authorised, FSM-compliant disposal site — in a sealed tanker, in line with Nepal's 2014 mandatory-septic rule. Not into a river, not into a field, not into somebody else's ward. If you ever want to know where your load went, ask us and we will tell you.

Yes — 24/7, festivals included. Overflows, backflow and monsoon flooding don't keep office hours, so neither do we. Message or call any time and we will respond rapidly across the Kathmandu Valley — and tell you what to do in the meantime while we are on the way.

Kathmandu, Bhaktapur and Lalitpur — the whole Valley, plus the surrounding districts on request. Tell us your ward or the nearest landmark when you book and we will confirm the timing.